Steps of effective communication & dealing with sensitive issues

Communicating and Countering on Social Media
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Steps of effective communication & dealing with sensitive issues

Effective communication can help in dealing with sensitive issues. Here are some steps for effective communication:

Active listening

Be attentive and listen actively, allow the other person to speak and express themselves fully before responding.


Try to understand and empathize with the other person’s feelings and perspectives.


Be clear, concise, and avoid using jargon or technical language.


Show respect for the other person’s thoughts, feelings, and opinions without judgment or criticism.

Appropriate language

Use language that is appropriate for the situation, respectful and empathetic.


Offer feedback or suggestions that may be helpful to resolve the issue.

Here are some tips for dealing with sensitive issues:

  • Confidentiality: Keep conversations confidential and only share information when necessary;
  • Preparation: Be prepared to address the sensitive issue by research, analysis, and collecting relevant data;
  • Listening: Listen actively and show empathy in order to create a safe and non-judgmental space for the person to express themselves;
  • Acknowledgment: Acknowledge the person’s feelings and concerns and reflect them back in your response;
  • Understanding: Confirm that you have understood what the person has shared by summarizing the information back to them;
  • Action plan: Together look for a solution or create an action plan that acknowledges the issue and works towards a resolution.
Steps of effective communication & dealing with sensitive issues
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